SECURITY ALERT

Orbiswap does not request KYC documents

The Orbiswap crypto-to-crypto exchange flow is 100% No KYC. A request for an identity document, selfie or proof of address is not part of the Orbiswap flow. Do not submit documents; report the request through Orbiswap support.

Reviewed September 11, 2026 · General guidance, not a promise of recovery

DIAGNOSIS FIRST

Identify what actually happened

Treat any identity-verification request presented as part of an Orbiswap exchange as suspicious or as a service error. Orbiswap assumes responsibility for its contractual no-KYC flow and never asks you to upload identity documents to complete an exchange.

SAFE NEXT ACTIONS

Work through the evidence in order

  1. 01Do not upload an identity document, selfie or proof of address and do not send another deposit.
  2. 02Open the private tracker from the link you saved when creating the order.
  3. 03Check that you are on the official orbiswap.com domain rather than a copied website.
  4. 04Open an Orbiswap support ticket and include the order ID plus a redacted screenshot or URL of the request.
  5. 05Keep the message and sender details while Orbiswap investigates the incident.

KEEP THIS EVIDENCE

  • Private order ID
  • A redacted screenshot of the unexpected request
  • The exact page URL or sender address
  • Transaction hash, if a deposit was already broadcast

STOP BEFORE YOU DO THIS

  • Never submit an identity document, selfie or proof of address.
  • Never submit a seed phrase, private key, wallet password or remote-access code.
  • Do not trust identity-verification links from messages, ads or copied support accounts.

SITUATION-SPECIFIC FAQ

Answers before you escalate

Open a ticket
Is a KYC request part of the Orbiswap exchange flow?

No. Orbiswap crypto-to-crypto exchanges are 100% No KYC and do not request an identity document, selfie or proof of address.

What if a document request appears while I am tracking an order?

Do not provide documents or follow an external link. Keep the private order ID and report the page through Orbiswap support so the exchange can be handled under the contractual no-KYC flow.

Can support require my seed phrase or private key?

No. Wallet secrets are never legitimate support or transaction evidence.

CONNECTED REFERENCES

Continue with the exact next question

All help articles
Orbiswap’s 100% No KYC commitmentRecognize safe support evidenceAccount and privacy FAQ