ORBISWAP
100% No KYCTrack order
10 EVIDENCE-FIRST PLAYBOOKS
Diagnose the order.Protect the funds.
Start with the blockchain evidence, not a second payment. These playbooks separate wallet status, network confirmation, provider processing and destination crediting.
Order status
Deposit detection, payout progress, quotes and identifiers.
Order statusCrypto deposit not detected? Verify the chain before sending againCompare the payment recorded on the blockchain with the deposit instructions saved for your existing order. Start with the actual transaction hash; a withdrawal request number or a wallet's sent label may not establish that the deposit was broadcast or received.Open playbookOrder statusCrypto exchange quote expired: choose the right next actionIf no transaction was broadcast, request a new quote. If funds were already sent, keep the original order and track that deposit. Do not create or fund another order to replace an in-flight transfer.Open playbookOrder statusCrypto payout not received? Separate broadcast from wallet displayUse the payout transaction, rather than the deposit transaction, to investigate converted funds that have not appeared. Establish whether a successful transfer reached the intended address on the selected destination network, then check how the receiving wallet or platform displays and credits it.Open playbookOrder statusTransaction hash, order ID and private tracker are not the sameA transaction hash identifies an on-chain transfer. An order ID identifies the exchange workflow. For support, retain the order ID and the relevant deposit or payout hash while keeping the private tracking token secret.Open playbook
Payment mistakes
Wrong amounts, split payments and duplicate deposits.
Payment mistakesSent the wrong amount to a crypto exchange order?Do not automatically send the difference. Keep the original order and every transaction hash, wait for deposit detection, then follow the official order instructions. Underpayments, overpayments and split deposits can require recalculation or review.Open playbookPayment mistakesSent a duplicate deposit to the same crypto order?Keep both transaction hashes and stop sending. One order can be configured for one expected deposit, so an additional transfer may need separate provider review.Open playbook
Wallet and address
Refund routes, destination tags and wrong addresses.
Wallet and addressMissing memo or destination tag after a crypto transferFirst identify whether the missing memo or tag affects your deposit into the exchange or the payout to your destination. Then inspect the actual transaction result. If a payment succeeded without the required account identifier, the service receiving that payment needs the evidence to investigate crediting.Open playbookWallet and addressHow to choose a safe crypto refund addressA refund address must receive the asset being sent on its original network. It is a recovery route for an eligible return, not the destination for the converted payout.Open playbookWallet and addressSent crypto to the wrong address? Identify who controls itDo not send another transfer. Confirm the transaction hash, exact destination, network and status. Recovery generally depends on whoever controls the destination keys or receiving service.Open playbook
Security alert
Unexpected identity-document requests and safe reporting.
Looking for a general answer?
The main FAQ covers accounts, supported assets, quotes, timing, privacy and common recovery questions.